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nadavg@mla.ac.il

Nadav Goldschmidt is an expert in the areas of service excellence, customer experience and management development. He received his Ph.D. from Cornell University, USA, in service management and organizational behavior. He is the author of six books among them "Reflection Management" and "The Guide to Exceptional Customer Experience". His research focuses on what makes companies great, ways to improve managers' perforamce and service innovation.